Grievance Redressal Policy

This policy describes how customers of Multi Application SSO can raise complaints about billing, access, privacy, or content, including grievances expected by Indian IT rules and payment partners.

How to raise a grievance

Send a message through the Contact page with:

• Your registered name and email.
• Payment id, invoice number, or subscription details if the issue is about billing.
• A clear description of the issue and the outcome you want.

Timelines

We acknowledge grievances as soon as practical and aim to resolve them within 15 days, or explain if more time is required. Payment refunds follow gateway and bank timelines after approval.

Grievance officer

The Grievance Officer can be reached through the same Contact form, addressed to “Grievance Officer”. Escalations that remain unresolved may be taken to the relevant consumer forum or data-protection authority as applicable by law.

Last updated: Sep 8, 2026.